My gifts, FAQ - My Gifts

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The PRODUCTS you want to share with YOURSELF and LOVED ones.
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FAQ

What are your delivery charges?
Courier JHB/PTA R60, DUR/CT R80 and the rest R99. Pep Pax200i R49. Postnet to Postnet R99.
What payment methods do you accept?
We accept VISA, MasterCard, Mobicred, SnapScan as well as EFT's
How do I apply for a Mobicred account
Can I pay by EFT?
Yes you can. Simply select “EFT” as your selected payment method when completing your checkout process, proof of payment must be sent to sales@mygifts.co.za.
Can I order via email/phone?
You can only order online via our online shop. Due to security reasons we do not accept orders via telephone or e-mail.
Do I need to create an account to buy online?
No
What currency do you use?
We accept South African Rands (ZAR) only.
Are prices inclusive of VAT?
We are currently not VAT registered and therefore do not add VAT to our products.
Is it safe to use my credit card?
Such transactions are handled by a financial third party which complies to industry security standards.
Are my personal information kept confidential?
Your information is stored securely and we will not share your information with anyone.
Is www.mygifts.co.za a secured website?
We’ve implemented reasonable security measures to protect all your information.
What if there is an error on the website?
Please contact us on info@mygifts.co.za as soon as possible.
Can I deliver garments to friends or family?
Yes you can. Please ensure you enter the friend or family member’s  address in the ‘delivery address’ field upon checking out. The ‘billing  address’ field would then be your address. The recipient will be asked  for proof of identity upon delivery.
How will my order be shipped?
We send all orders via your choice of Courier, Postnet or Pep Paxi. If you do not  have your waybill number or have an issue with your shipment, please  email us at info@mygifts.co.za.
How will I know when my order has been shipped?
You will receive an email from us stating that you order has been sent and waybill number will be provided to  track your parcel’s delivery status.
How do I check my order status?
You will be sent emails informing you of your order status. If you  have a query, you can email us on info@mygifts.co.za. Please  provide your full name, contact number and order number from checkout.
How long does it take for my order to be shipped?
If your order is in stock, your order will be processed within 1-2  days once money reflects in our account. For out of stock items, orders  take 2-3 weeks. Please note that we always try our utmost to provide the  fastest possible service. If you require a rush order, you can email us  on info@mygifts.co.za and we will discuss rush order options with  you.
How long does it take for my parcel to arrive?
Courier parcels to major cities should be delivered within 2-3 working days. Courier parcels in outlying areas should be delivered within 3-5 workings days.
Deliveries via courier will only be done on working days, within  working hours to the address provided by you. Please note that we are  not held responsible for incorrect delivery details that are provided,  so please ensure that you complete the delivery details correctly on  checkout. Postnet to Postnet takes 2-5 working days. Pep Paxi takes 7-9 working days.
What happens if I did not complete the correct delivery details on checkout?
Please email us on info@mygifts.c.za so that we can access your  order status and help you. If your order has already been collected by  the courier there is a chance that you may have to pay additional fees  to get the order sent to the correct address. If your order has not been  collected by the courier, then we can easily change the address. If you  order has been delivered to the incorrect address then we will try to  help retrieve the order from the incorrect delivery address but any  additional costs will be for your account. If it is not possible to  retrieve the order, we will not be held responsible for the loss. Please  note: we will always try to help you out as much as possible.
Do you deliver to a post office?
We do not deliver to post office addresses.
Do you allow for collections?
Yes in Meyerspark, Pretoria East. Must be pre arranged.
Where does My gifts deliver to?
We deliver anywhere in South Africa to a physical address. International shipping needs to be arranged prior to payment.
Can I place an order for delivery in another country?
Please email us on info@mygifts.co.za to discuss.
How do I become a stockist?
Please email us on sales@mygifts.co.za we will then send you all relevant information.
How can I contact customer service?
If you have any questions that have not been answered by the above FAQ’s please email us on info@mygifts.co.za.
            
Payment options
Address
Van niekerk street
Meyers park
Pretoria
0184
Contact
Tel: +27 72 768 7595
Need Help?
Contact US and you will receive an answer within 24hours during weekdays
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