What are your delivery charges?
Courier JHB/PTA R60, DUR/CT R80 and the rest R99. Pep Pax200i R49. Postnet to Postnet R99.
What payment methods do you accept?
Can I pay by EFT?
Yes you can. Simply select “EFT” as your selected payment method when completing your checkout process, proof of payment must be sent to firstname.lastname@example.org.
Can I order via email/phone?
You can only order online via our online shop. Due to security reasons we do not accept orders via telephone or e-mail.
Do I need to create an account to buy online?
What currency do you use?
We accept South African Rands (ZAR) only.
Are prices inclusive of VAT?
We are currently not VAT registered and therefore do not add VAT to our products.
Is it safe to use my credit card?
Such transactions are handled by a financial third party which complies to industry security standards.
Are my personal information kept confidential?
Your information is stored securely and we will not share your information with anyone.
Is www.mygifts.co.za a secured website?
We’ve implemented reasonable security measures to protect all your information.
What if there is an error on the website?
Please contact us on email@example.com as soon as possible.
Can I deliver garments to friends or family?
Yes you can. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would then be your address. The recipient will be asked for proof of identity upon delivery.
How will my order be shipped?
We send all orders via your choice of Courier, Postnet or Pep Paxi. If you do not have your waybill number or have an issue with your shipment, please email us at firstname.lastname@example.org.
How will I know when my order has been shipped?
You will receive an email from us stating that you order has been sent and waybill number will be provided to track your parcel’s delivery status.
How do I check my order status?
You will be sent emails informing you of your order status. If you have a query, you can email us on email@example.com. Please provide your full name, contact number and order number from checkout.
How long does it take for my order to be shipped?
If your order is in stock, your order will be processed within 1-2 days once money reflects in our account. For out of stock items, orders take 2-3 weeks. Please note that we always try our utmost to provide the fastest possible service. If you require a rush order, you can email us on firstname.lastname@example.org and we will discuss rush order options with you.
How long does it take for my parcel to arrive?
Courier parcels to major cities should be delivered within 2-3 working days. Courier parcels in outlying areas should be delivered within 3-5 workings days.
Deliveries via courier will only be done on working days, within working hours to the address provided by you. Please note that we are not held responsible for incorrect delivery details that are provided, so please ensure that you complete the delivery details correctly on checkout. Postnet to Postnet takes 2-5 working days. Pep Paxi takes 7-9 working days.
What happens if I did not complete the correct delivery details on checkout?
Please email us on email@example.com so that we can access your order status and help you. If your order has already been collected by the courier there is a chance that you may have to pay additional fees to get the order sent to the correct address. If your order has not been collected by the courier, then we can easily change the address. If you order has been delivered to the incorrect address then we will try to help retrieve the order from the incorrect delivery address but any additional costs will be for your account. If it is not possible to retrieve the order, we will not be held responsible for the loss. Please note: we will always try to help you out as much as possible.
Do you deliver to a post office?
We do not deliver to post office addresses.
Do you allow for collections?
Yes in Meyerspark, Pretoria East. Must be pre arranged.
Where does My gifts deliver to?
We deliver anywhere in South Africa to a physical address. International shipping needs to be arranged prior to payment.
Can I place an order for delivery in another country?
Please email us on firstname.lastname@example.org to discuss.
How do I become a stockist?
Please email us on email@example.com we will then send you all relevant information.
How can I contact customer service?
If you have any questions that have not been answered by the above FAQ’s please email us on firstname.lastname@example.org.